Watchus.com Shipping, Policies and Procedures

Call Toll Free: 800-492-8248
Please Fax Orders to: 203-734-9202

A. Shipping Costs and Carriers:

We will always find the least expensive method to ship either USPS or UPS unless otherwise specified by you. They include:

USPS Domestic & International

• $3.95 USPS Domestic 1st Class Mail, from the day we ship, takes 2 to 7 days. There is a 1 lb. Limit
• $4.95 USPS Domestic Priority Mail, from the day we ship, takes 2 to 4 days. There is a 3 lb. Limit
• $13.95 USPS Priority Box from the day we ship, takes 5 to 14 days. There is a 3 lb. Limit
• $27.95 USPS Express Envelope, from the day we ship takes 3 to 8 days. There is a 3 lb. Limit

Use USPS Tracking to track your packages.

UPS Domestic & International

We charge standard UPS rates. Please click the UPS links below to estimate your freight charges:

• UPS Tracking
• UPS Calculate Time and Cost
• UPS View Zone and Rate Charts
• UPS U.S. Ground Maps
• UPS European Transit Time Maps

The shipping methods we offer:

• UPS Ground (1 to 5 days) 48 States
• UPS Three Day (3 days) 48 States
• UPS Two Day (2 days) 48 States
• UPS One Day (1 days) 48 States
• UPS International Expedited (3 to 7 days)

Orders are shipped F.O.B:

Watchus.com
101 Elizabeth Street, Suite 12
Derby, Connecticut 06418 U.S.A.

Watchus.com manufactures and sells Charms, Watches, Watch Faces, Silver Charms & Silver Beads for Pandora Bracelets, Charm Bracelets, Handmade Watches, Fashion Watches, Beads, Jewelry Findings and Chain.

Please read our Shipping, Policies and Procedures before placing your 1st order.

B. Payment Methods:

C. Contacting Us:

When you need to contact a sales representative our office is open Monday to Friday between the hours of 9 a.m. to 4:00 p.m. E.S.T. If we unavailable please leave a message with your:

• Day and time you are calling.
• Full Name.
• Company (not required).
• Telephone and or cell number.
• Best time to return your call.
• How we can help you.

Please Fax Orders to: 203-734-9202

D. Please print this page for your records.

E. Shipping and Shipping Methods:

All orders are shipped within 2-3 days, the day After your order is received, using the shipping method you have requested. If you would like your order process faster please call us at 800-492-8248 to Expedite your order.

F. Expedited Orders:

Please call our office at 800-492-8248 to confirm your order and Expedite your shipment.

There is a $5.00 "Expedited Charge" to process your order ahead of other customer orders placed before your order.

Please call Before 1 PM EST (Eastern Standard Time) for Expedited Shipping. When you call After 1pm we will try to accommodate your Expedited request.

G. Fulfillment and Availability:

Please call our sales department. If we are not available to take your call we will contact you at the phone number and or cell number you have provided.

Watchus.com ships 80% - 100% complete. Unless you inform us otherwise, Watchus.com will ship your order as soon as possible with a minimum of 80% or more of the inventory that is on hand. If the quantities merit, the balance of the order will be back-ordered (see back-orders).

Prices are subject to change without notice.

H. Shipping Methods:

We will always find the least expensive method to ship either USPS or UPS unless otherwise specified by you. They include:

I. Back-orders:

Back-orders under $25.00 will not be shipped. Back-orders under $25.00, or over two (2) months old, will automatically be canceled without notice. Please allow two (2) to three (3) weeks for delivery for backorders of $25.00 or more. Please call and follow-up on your back-orders if you have specific deadlines. Please re-order styles if the backorder is Under $25.00 on your next order.

J. Returns:

Please call for an RAN Number. Merchandise will not be processed unless an RAN Number (Return Authorization Number) is written on the outside of the package (e.g. RAN#123).

When you call please have the following information ready:

• The reason for your requested return for each item.
• Invoice number
• Date of purchase
• Your name
• If you are a business, the name of your company.

Returns will be refused if a RA Number is not present and legible on the outside of the package. Watch Us is not responsible for returned merchandise that has no RA Number. We will not issue credit nor will we be responsible for any additional item(s) added to your RA that are returned unauthorized.

Watchface Returns: The customer has one ( 1 ) year from the date of purchase to request a Watch Face return for the movement only. See above for RA details.

Non-defective returns: A minimum return charge of $20.00 or a 20% surcharge (whichever is higher) will be charged for all returns that are not defective. The customer has five (5) business days (Mon.-Fri.) from the date the merchandise is received to call Watchus.com concerning a return request.

Defective merchandise: Watchus.com will replace defective merchandise when received in our warehouse.

K. Vacations:

Watchus.com is closed at the following times:

March Holidays: The 2nd and 3rd week of March.

Thanks Giving Holidays: Thursday and Friday.

December Holidays: Approximately December 21 to January 5th.

Thank you for shopping at Watchus.com.

We ship products all over the world - whether it's watch heads, legacy watches, charms, buttons, chains, bracelets or any of our other jewelry products. Thank you for visiting Watch Us, Inc. Please bookmark our site and check back often for new products!

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